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Returns, Refunds & Exchanges Policy

RETURNS, REFUNDS & EXCHANGES POLICY

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Effective date: 16 July 2026

We want you to be happy with your purchase. This policy explains your options. It sets out three separate routes: your legal right to cancel an online order, your legal rights if goods are defective, and our voluntary change-of-mind policy. Your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act always apply and are not limited by this policy.

A. Cancelling an online order within 7 days (ECTA cooling-off)

  • Because you buy online, you may cancel your order within 7 days after delivery, for any reason, under section 44 of the ECTA.
  • Email sales@boxing.co.za to cancel, then return the goods to us. Goods should be unused and complete.
  • We will refund the full price paid within 30 days of cancellation. You are responsible for the direct cost of returning the goods, unless the goods are defective (see section B).

B. Faulty, defective, damaged or incorrect goods (CPA sections 55–56)

  • If goods are defective, unsafe, of poor quality, or not as described, you may return them within 6 months of delivery and choose a repair, replacement or refund.
  • This is at our cost and risk. You will not be charged for return shipping, and you do not need to keep the original packaging.
  • If goods arrive damaged in transit or are the wrong items, tell us within 7 days of delivery and we will arrange collection and a replacement or refund at no cost to you.

C. Change-of-mind returns within 30 days (our voluntary policy)

  • In addition to your legal rights above, we accept change-of-mind returns within 30 days of purchase.
  • The item must be unused, in its original condition and packaging, with proof of purchase.
  • For change-of-mind returns you pay the cost of returning the item, and return shipping is not refundable.
  • Once we receive and inspect the item, we will arrange an exchange, replacement or refund.

Items that cannot be returned for change of mind
Limited edition products cannot be returned or exchanged for change of mind. This does not affect your rights if such goods are defective, unsafe or not as described, which are always covered under section B above. 

How to start a return

  1. Email sales@boxing.co.za with your order number and reason for return. We will call you to assist.
  2. Send the goods to: In Front Sports (Pty) Ltd, 114 11th Road, Kew, Johannesburg, 2090.
  3. Once received and inspected, we will confirm approval and process any refund to your original payment method, normally within 7 days of approval.

Late or missing refunds

If you have not received an approved refund, please check with your bank first, as processing can take a few days. If it still has not arrived, contact us at sales@boxing.co.za.